Refund policy

Frequently Asked Questions (FAQ)

What is your return policy?

At Bleu Roots Boutique, we want you to love every purchase! If you're not completely satisfied, here's what you need to know:

Store Credit Only: We accept returns for store credit ONLY within 7 business days of delivery. We do not offer refunds to your original payment method.
Processing Time: Please allow 5–7 business days for us to process your return once it has been delivered.
Eligible Returns: Items must be unworn, unwashed, free from odors, and in original packaging with tags attached.
Excluded Items: We do not accept returns on jewelry, hats, headbands, or handbags.
Defective Items: If your item is defective, email us at BleuRootsCS@gmail.com within 48 hours of receiving your order.
Final Sale Items: All items marked 20% off or more are final sale and cannot be returned or exchanged.
Right to Refuse Returns: We reserve the right to refuse a return if it does not meet our policy requirements, and we will not be responsible for sending the item back to you.

📩 To initiate a return, email us at BleuRootsCS@gmail.com with your order number and the reason for return. We’ll send you a prepaid return label, and the return shipping fee will be deducted from your store credit.

💡 Option: If you prefer, you may pay for your own return shipping label. In that case, the shipping fee will not be deducted from your store credit.

Can I exchange my item for a different size or color?

We recommend placing a new order for a different size or color, as we cannot guarantee availability after a return is processed. If you are unsure of your size, feel free to email us at BleuRootsCS@gmail.com before purchasing — we’ll be happy to help!

Discount Codes

Discount codes must be applied at checkout.
It is not our responsibility if a discount code is forgotten or missed.
We cannot go back and apply a discount code once your order has been placed.